Please note: Please only use English when contacting us. Any non English tickets submitted will not be answered.

How does the CAPTCHA work?

When making a claim, you will see a CAPTCHA which needs to be completed.  You will either see a simple question or you will be faced with a Solvemedia CAPTCHA.

We use a custom CAPTCHA solution to improve security and to make things easier for users.  You will be asked a question which will be simple such as a basic math problem, selecting the animal or food or color from a list of words or something like that. It is pretty simple to complete but please remember to read the question carefully... if you are wrong too many times, you will be blocked.

All answers should be submitted in english only.

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